“No One Is Replaceable” @ Fast Company

Leadership

This month in Fast Company I take on one of the most popular business fallacies out there: the myth that “everyone is replaceable.” When someone leaves our organization, we often think that they’ll be easy to replace — but this is getting harder to do, isn’t it? Why is this? How can we respond to these strange new hiring challenges?

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What Happens When No One Is Replaceable?

If you’re like me, you’ve probably heard many variations of it throughout your work career: “Everyone is replaceable.” In practice, it sounds like this…

  • “If you don’t want to do the job, there are hundreds–maybe thousands!–of people who are desperate for work and we’ll go find them.”
  • “If you can’t do the job, there are tons of applicants out there that have your identical skills and we can bring them in to do it instead.”
  • “If you aren’t energized by the job… well, we don’t really care about that, actually. Just go do what we hired you to do!”

While we are used to hearing these sentiments–if they’re not plainly spoken, they’re often clearly implied–there’s a serious problem here: If you are a leader and you think like this, you are slowly rotting your organization from the inside out.

HERE’S WHY…

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The World Is Missing Your Voice

Leadership, Life

As a highly strategic person, my tendency in group settings is to stay quiet and listen. I sit back, take it in, hearing all the options and opinions. I process the pathways each potential decision would lead us down, and determine the best option. All of this happens in my mind, and my particular set of talents always drives me towards a clear and logical resolution.

You might not guess this from meeting me, but I’m also half-introvert (I’m literally right on the middle bar between introvert and extrovert on the MBTI). This means my “default mode” for speaking up really varies. If I’m coming into a situation as a subject matter expert, I’m more apt to let my voice be heard. If not, I’m usually content to listen.

It’s taken me awhile to understand these things about myself. That’s probably true for you, too — our “default modes” of operating are usually a mystery to us (they’re more in the dark to us than they are to anyone else, that’s for sure). The good news is we can take deliberate time to shine a light on them.

Lately I’ve been challenged to speak up more. As mentioned, sometimes this is easy. But other times, it’s not. But what I’m realizing is that I could be doing my group a great disservice by staying quiet.

If you’re a quiet person, this is probably true for you, too.

The world isn’t really built for introverts — or even half-introverts, it turns out. Our society is much more comfortable with the gregarious and outgoing, with those who easily speak their mind and feel comfortable running the show. You’ve certainly heard the adage that the loudest voice is the one that gets heard, and many times in our day-to-day lives, this is exactly how it plays out (think of the last group setting you were in).

The problem is the folks who speak loudly don’t always know what they’re saying.

I’m sure you’ve noticed this. Nobody’s right all the time, and this includes those with booming voices. But here’s the kicker — if you, or I, don’t speak up, our group could take some real damage.

Please, stand up and be heard. The world is missing your voice.

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P.S. For more great research on this topic, read the book Quiet, visit thepowerofintroverts.com or download a wonderful interview with Susan Cain here.

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The Downside Of Diversity

Leadership

In life and in our organizations we often talk about the inherent value of diversity. While this is true — diversity does have great value — the reality is that having diversity and taking advantage of the benefits of diversity are two very different things.

You’ve probably noticed this, too. We might talk (a lot) about why diversity is great, but that doesn’t mean we’re actually leveraging the power of the diversity around us.

Also, to be clear, I’m not just talking about the “affirmative action” kind of diversity where we balance things like races and genders, but ALL kinda of diversity — diversity of thought, diversity of strengths, diversity of passion, etc.

The biggest downside to diversity, of course, is that it’s so damn hard. It’s not easy for us to “get out” of ourselves,” to see from someone else’s perspective or to step into someone else’s slippers. This is really, really difficult, in fact.

The other downside to diversity is that it’s kind of slow. It takes time for us to understand other perspectives and other viewpoints, because they’re so foreign to us. For example, if I see through the lens of being very flexible/adaptable (i.e. this is one of my inherent and enduring personality traits), it’s incredibly hard for me to understand why people would want to stand their ground in dogmatic ways. The good news is that with practice we can get better, and faster, at trying other people’s shoes on, but it’s never going to feel completely natural to us — it’s just not where we stand.

Recently, Dan Pink had Marcus Buckingham on his show Office Hours. The whole interview is worth listening to, but the part around diversity really stood out to me. Somewhere after the halfway point, Marcus comments on how diversity doesn’t always benefit teams; that sometimes, the homogeneous teams win. His two very current examples were the executive team of Facebook and the Barcelona soccer team — both groups that are incredibly slanted towards a particular set of strengths… and are clearly winning because of, not in spite of, that fact.

This idea is probably worth more discussion, but here’s my lesson for today:

If I’m not willing to spend the time learning how to take advantage of the diversity around me, it might be better for me to just hire a bunch of people just like me. It’d certainly be faster and easier.*

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*At least until our team gets hit with something completely out of left field. Because of our imbalance and blind spots, we simply won’t be able to see these things coming.

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